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I received an error message when submitting my eGift Card order. What should I do?

We suggest trying another credit card (your credit card has not been charged), another browser, and double check the details that have been entered (name, address, etc.)

 

 

 

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  • Avatar
    Jennifer Aaron

    Hi,

    I'm writing to inform you that i tried paying for my transaction at one of the branches of SPAR here in Lagos, Nigeria.

    Please be aware that i exchanged 2,600 miles for cash equivalent of N5,000 only.

    On the first trial, the merchant mentioned that there was connection issue so i couldnt make the payment on that day (29th May 2019). However, i went back 3 days ago (2nd of August 2019 - reason being that i have been away for surgery (kidney donor) in Delhi, India) with the intent of using it since it will expire in May 2020 and i still have time.

    I was surprised when the merchant checked my balance and showed me that i had N1 left. I was surprised because i havent made any transcation and no one else had the card details. The merchant Suggested that i contact Etihad and Sure Giifts for complaints.

    Hence the reason why i'm writing to you. Kindly assist in getting to the bottom of this because i strongly believe that the transaction might have gone through on the first day and the merchant has no idea. i would appreciate if there is some form of record evidence that shows this and it can be shared with me to tender as an evidence.

    Awaiting your response.

    Appreciate.
    Jennifer Aaron.

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